Building Effective Teams examines factors that lead to team performance and success. It helps managers explore how a collection of individuals can work together more effectively. Want more detail?
Building Potential shows managers how to understand, support and develop their teams. It looks at how leaders can empower people to reach their full potential. Want more detail?
Building Rapport allows managers to understand and spot different social communication styles, and lets them learn how to build strong relationships. Want more detail?
Coaching For Success sets managers on the path to becoming a great coach. They learn the skills needed and put them into practice using a popular coaching model. Want more detail?
Connecting People With Strategy is about inspiring, aligning and enabling people at all levels in the business. It helps everyone understand where we fit, and how we contribute. Want more detail?
Connecting Vision And Purpose helps managers and teams understand 'Who we are' and 'What we stand for' as a business, and 'How what we do makes a difference' as individuals. Want more detail?
Courageous Conversations helps managers tackle the fear of saying what needs to be said and shows ways to do so in a constructive and supportive way. Want more detail?
Creating An Influencing Strategy is about showing teams how to become people of influence - able to encourage, convince, negotiate and develop. Want more detail?
Curiosity: Understanding Cause is about helping managers get to the heart of their challenge. Once you are clear about the challenge you face, this theme helps managers explore, validate and understand the underlying causes. The better you understand it, the easier it is to solve! Want more detail?
Customer Focus ensures that the customer is at the heart of everything that managers and teams do. Whether customers are internal or external, understanding them is key. Want more detail?
Dealing With Ambiguity develops the key skills of 'emergent' leadership - the ability to act in the moment, sense how things are going, and respond positively. Want more detail?
Delegating To Develop shows how to overcome common fears, assumptions and roadblocks associated with delegation. It is a useful way to up-skill and develop your people and lets you focus on things that matter most. Want more detail?
Driving Results is about understanding the goals and objectives that you have set and empowering your team to achieve them. Want more detail?
Embedding Innovation helps managers understand what innovation is, what an ‘innovation culture’ looks like, and how to create an environment that ensures innovation is at the heart of everything we do. Want more detail?
Emotional Resilience helps managers deal with workplace adversities by being mentally tough, yet still able to show genuine empathy to team members in need. Want more detail?
Leadership Conversations explores the different conversations we need to have with our people. Once we understand the nature of the conversation, it’s much easier to decide how we want to lead it! This gives managers the tools and confidence to get a great outcome every time. Want more detail?
Leading Change is about recognising opportunities to drive change. It explores the critical role leaders play in creating an organization ready for change. Want more detail?
Leading People gives managers tools to adapt their style depending on the unique needs of team members, which can give them the edge in a rapidly changing business environment. Want more detail?
Managing Change introduces a structured approach to help managers thoroughly plan and implement change, making it as painlessly as possible, and ensuring that lasting benefits are achieved. Want more detail?
Managing Effective Meetings shows managers how to plan and structure their meetings to be morepurpose ful and effective in achieving desired outcomes. Want more detail?
Planning Ahead makes managers more effective planners - better prepared for the unexpected, more realistic with their team, and ending every day with a sense of real achievement. Want more detail?
Priority Setting develops effective managers who can identify and focus on what to do now, what to do later, and when to say no. Want more detail?
Recognising Waste helps managers appreciate the impact waste can have on the organisation, and identify opportunities to reduce it. This theme is about streamlining the business to improve both the customer experience, and the way we work. Want more detail?
Remote Working is about helping you to get the right basics in place to capitalise on the advantages that remote working offers people, teams and companies. It helps managers explore the roles that people, culture, process and technology play. Want more detail?
Self-Awareness enables managers to recognise and understand their own emotions, and see how these affect themselves and others. Want more detail?
Taking Charge of Change helps managers to understand the impact of change on the individual. It explores the emotional and physical reactions we can go through, and how they as a manager can help team members transition through the change journey. Want more detail?
The Art Of Feedback develops key skills that managers need in order to give and receive effective feedback. Want more detail?
Value Stream Thinking explores the activities required to design, produce and provide your products or services. Managers are encouraged to think beyond themselves, and their immediate teams, and see how important collaboration is to improving the customer experience. Want more detail?
Valuing Diversity helps managers to identify the mix of perspectives that would be valuable in their teams and shows them how to lead a diverse group. Want more detail?
A Great Place to Work helps teams recognize what makes their business unique and how they compare to others and what they can do to make their workplace even better. Want more detail?
Achieving Role Clarity is about getting clear about responsibilities and expectations. It helps the team improve understanding and ignites fresh ideas on how to work better together. Want more detail?
Adding Customer Value helps the team focus on what’s important, and what’s not to the customer. Like it or not, some things we do might not be adding value! This theme helps make sure we put our focus and energy on the right things. Want more detail?
Appreciate and Celebrate lifts the lid on the benefits of recognizing individual, team and organization achievements. It's about recognizing everyone who has stepped up, tried something new, gone above and beyond the call of duty to make things happen for the business and our customers. Want more detail?
Building Customer Loyalty helps teams focus on customer relationships and understand how to stand out from the crowd when it comes to customer choice. Want more detail?
Creating High Performing Teams is about helping your people turn the heat up on their performance by understanding what it takes to be a high performing team, exploring what's possible and getting them to take action and unleash their potential. Want more detail?
First Impressions is about improving peoples awareness and understanding on the value of first impressions. It's about identifying opportunities to make a positive impact on both internal and external customers. Want more detail?
From Challenge to Opportunity is about helping people focus on what can be done, rather than what can't. This theme helps teams work through some of the negative mindsets that might be influencing their behaviours. Want more detail?
Getting Connected is about helping the team get a clear understanding of what we're aiming for and how we'll get there. It's about connecting what we do every day to the bigger picture, and making work more meaningful. Want more detail?
Getting to the Heart of It is about helping teams uncover the root cause of their issues and opportunities. This theme encourages curiosity, communication and collaboration in the team. Want more detail?
Hitting the Target helps teams understand their business priorities and how they relate to individual targets. It's an opportunity to find different ways to achieve their goals. Want more detail?
Keep it Simple is about improving what we do, and how we do it, by removing complexity. If we can keep things simple, we will be easy to do business with, our products and services will be straightforward to use, we can be quicker and faster, and the way we communicate makes sense. Want more detail?
Keeping the Focus is about helping your team acknowledge the change taking place and at the same time keeping focused on their goals. Want more detail?
Lean and Green explores how we can play a part in being socially responsible for our environment. We look at steps we can take and how we can measure our success. Want more detail?
Looking to the Future is about understanding our strategy, what our role is and what we need to do to achieve them. Want more detail?
Make a Difference is about those small things that customers remember as the 'special touch'. By surprising and delighting our customers every time, we add that extra ingredient that sets us apart from the rest. Want more detail?
Make it Easy is about improving the way we operate so that we improve the service we deliver. Want more detail?
Ready Willing and Able looks at our personal wellbeing, and what we can do to look after ourselves, not just during peak times, but all the time. Want more detail?
Taking Personal Responsibility is about building our understanding of how we demonstrate to customers and colleagues that we care about their business and are personally accountable for the quality of our work. Want more detail?
Think Joined Up is about getting groups within your business working-together-more effectively to improve the customer experience. Want more detail?
Understanding our Business is about helping your people get to grips with your message and mission, creating a team of passionate and enthusiastic people capable of representing your brand in action. Want more detail?
Understanding our Customers is about helping teams recognize their customers needs and wants so they can respond to them better, delivering exceptional service and building longer lasting relationships. Want more detail?
Waste Not, Want Not helps teams understand and appreciate waste in the organisation. Reducing and eliminating waste is always going to be a good thing, but first you have to be able to recognise it! Want more detail?
Working Smarter is about getting teams within the business to critique how they work together and challenge any wasteful activity. It's about encouraging teams to think outside the box and find new and creative ways to work smarter. Want more detail?