Written for TakeON! by Kate Billing of Blacksmith
For once, the reality TV machine may just have something to teach leaders and managers everywhere. Building people up gets better results than breaking them down.
We all have a guilty little telly secret and “The Voice Australia” is mine. I’ve decided to ‘come out’ about it as I believe The Voice has some solid lessons to offer on feedback and the role of managers in building confidence and performance.
Ken Blanchard told us that “feedback is the breakfast of champions”. The Voice is all about creating champion vocal artists. But Seal, Delta, Ricky and Joel aren’t judges, they’re coaches. This subtle variation in labelling makes a huge difference to the way they offer feedback. Out of their mouths come words of recognition, encouragement, support, honesty and reinforcement or redirection. They are always compassionate when people falter with nerves, recognising the challenge of singing to the back of a chair, and the stretch that a blind audition is for many.
Each coach’s mission is to each identify a team of artists to work with to bring out their best. They choose pieces of music that will play to individual strengths yet create stretch. They pick up on what each person is doing well first, before moving on to what they need to do to improve. If an artist struggles with the stretch, then the coach will show them how it’s done.
Are you a judge or a coach when it comes of offering feedback? Do you offer any advice at all or are your people singing to the back of a chair?
If you are already a member of our ON2net community, then check out ‘Love me, hate me, just don’t ignore me’ by TakeON! Founder, Paul Stewart – a great piece on why any feedback is better than none
Watch The Voice and find your own lessons!